Quality

• creating a "quality culture" which must be present in each single company function and which must involve the whole Duplomatic staff in order to create that convergence of goals intended to support the constant, critical and dynamic improvement of the organization,
  
  
• ensuring a constant control of the Quality Management System in order to reach the zero defect threshold through the analysis of the faultiness data and the deriving corrective measures, promoting the right information transfer among the different company departments by formalizing the decisions and the actions to be taken through internal communications/e-mails,
  
  
• ensuring a suitable training aimed at supporting the quality obtained through the staff constant training, the supplied mounting instructions and the detailed and shared testing procedures, as well as the personnel involvement in the systematic application of the procedures identified in the Quality Manua,
  
  
• suggesting the constant updating and improvement of the product through periodic meetings of the Product Committee, in compliance with the law requirements to be met by the company,
  
  
• monitoring the Customer satisfaction level by collecting and analyzing the received claims and by performing direct evaluations and the analysis of the available data (claims, delivery regularity and punctuality, number of non-conformities….